Researchers from the Health Department has identified and investigated approximately 28,000 complaints of suspected foodborne illness overall since 2012. Using Yelp, 311, and reports from health care providers. 10 outbreaks of foodborne illness were identified solely through a computer system jointly created with Columbia University's Department of Computer Science. This study has been published in the Journal of the American Medical Informatics Association.

Launched in 2012, the computer system tracks foodborne illnesses based on certain keywords that appear in Yelp restaurant reviews. This strategy has helped Health Department staff identify approximately 1,500 complaints of foodborne illness in New York City each year, for a total of 8,523 since July 2012. Improvements to the computer system are the subject of a joint study published this week by.

The Health Department and Columbia continue to expand the system to include other social media sources, such as Twitter, which was added to the system in November 2016. The computer system allows the Health Department to investigate incidents and outbreaks that might otherwise go undetected. New Yorkers are encouraged to call 311 to report any suspected foodborne illness.

"Working with our partners at Columbia University, the Health Department continues to expand its foodborne illness surveillance capabilities," said Health Commissioner Dr. Mary T. Bassett. "Today we not only look at complaints from 311, but we also monitor online sites and social media. I look forward to working with Columbia University on future efforts to build on this system. The Health Department follows up on all reports of foodborne illness – whether it is reported to 311 or Yelp."

"Effective information extraction regarding foodborne illness from social media is of high importance–online restaurant review sites are popular and many people are more likely to discuss food poisoning incidents in such sites than on official government channels," said Luis Gravano and Daniel Hsu, who are coauthors of the study and professors of Computer Science at Columbia Engineering. "Using machine learning has already had a significant impact on the detection of outbreaks of foodborne illnesses."

Most restaurant-associated outbreaks are identified through the Health Department's complaint system, which includes 311, Yelp, and reports from health care providers. Since 2012, the Department has identified and investigated approximately 28,000 suspected complaints of foodborne illness overall. The symptoms, onset and length of illness depend on the type of microbe, and how much of it is swallowed.

Symptoms usually include vomiting, diarrhea and stomach cramps. If you suspect you became sick after eating or drinking a contaminated item, call 311 or submit an online complaint form. The New Yorkers should call their doctor if they experience a high fever (over 101.5°F), blood in the stool, prolonged vomiting, dehydration, or diarrhea for more than three days.

The Centers for Disease Control and Prevention estimates that there are 48 million illnesses and 3000 deaths caused by the consumption of contaminated food in the United States each year.